In a perfect world everything should work as it designed to, unfortunately this is the real world and things can and do go wrong. An audio-visual failure is a lot more than just an inconvenience in the modern age it can be a financial liability. If a presentation is compromised it can cost a company a client, an order, reputation or even worse.

At Scotia UK plc we have found through our 50 years of experience dealing with new and evolving technologies that prevention is better than a cure.

A Scotia UK Care support contract is designed as a pro-active support system designed to ensure that your audio-visual investment is maintained at the highest possible standard. The support contract includes the following :

• 1 Hour Call Back

• Quarterly Maintenance

• Telephone Support

• Annual Service Check

• Initial Diagnostic Phone Call to
• Identify Problem if Possible

• Beyond Economic Repair Items
• Immediate Replacement Quotation

• On Site Labour Included

These measures are designed to cover all possible eventualities and unlike other support contracts take positive pro-active steps to make sure that your audio-visual equipment is kept functioning. The clue is in the title : Support. We do not see a support contact as a form of insurance but as a genuine form of support for the client / user.

Every installation is unique and that is why we do not publish a schedule of pricing for our solutions, we prefer to tailor our contracts to meet the exact needs of the customer.

Low usage client
There are circumstances where installed equipment is used occasionally but we recognise that it is still important to keep the site in good working order and ensure that when it is used it works first time. For these types of circumstances we can tailor a visit for twice annually.

High usage client
At the other end of the spectrum is the high usage client who continually have their audio-visual solution engaged and in use. For these customers keeping the equipment in constant state of good repair is of paramount importance. For them Scotia UK plc can tailor a custom package that suits their requirements.

What audio visual equipment is included?
Hardware is classed into categories depending on the technological complexity of each piece of kit and that is why before Scotia UK plc undertake to commit to a service agreement we will arrange to do a full audit and healthcheck on all the equipment to be covered.

What if scotia did not install our equipment?
Scotia UK plc can tailor a scotiaukcare support package for you regardless of the manufacturer or supplier.